Patient Experience

Onslow Memorial cares about you and your experience as a patient within our system. We are committed to meeting our patients' expectations and providing the best care possible in a safe, comfortable environment through patient- and family-centered care.

Patient Experience Surveys

After your visit, you may receive a survey through the mail, email, or text message. We use our patient experience survey results, provided by an independent pateint experience company named Press Ganey, to learn how we can improve your health care experience. Our patient experience scores show us what is important to you. Survey results and comments are reported and shared throughout the organization. We hope you take the time to share your experience.

We collect patient care experiences at Onslow Memorial in areas including:

Concerns or Complaints

If you have a concern about you or your loved one's care, start by talking with your care team. If they are not able to resolve your concern, please feel free to call our Patient Advocacy Manager at (910) 577-4949.

You also have the right to file complaints with:

  • North Carolina Division of Health Services Regulation (DHSR): 800-621-3004
  • The Joint Commission: 800-994-6610