Patient and Fam­i­ly Advi­so­ry Council

The Patient and Family Advisory Council is endorsed by the Onslow Memorial Hospital Board for the purpose of service improvement.

Purpose

Community and patient views and expectations will be shared and discussed among hospital leadership, employees, and Board members through the Patient and Family Advisory Committee whose role shall be to:

  • Assist in guiding medical service planning for Onslow Memorial.
  • Guide Service Improvement initiatives to include enhancing patient satisfaction, staff morale, and system deliveries.
  • Assist with identifying barriers and needs.
  • Develop service recommendations to Senior Management and Board members.
  • Provide a communication forum for various stakeholders in the community.
  • Monitor and assess the community’s perception of the Service Improvement Program.
  • Ensure the needs of the community are met with a more efficient and effective system of care.

Mission

Our mission is a journey to embrace the passion of sensing the needs of others in order to create and enhance service excellence by fostering teamwork, building patient loyalty, and celebrating the joy of caring.

Participation

The committee is made up of patients; physicians; people from the community; and members of Onslow's Executive Team and Board. Consultants and additional physicians with an interest may attend as needed.

Frequency

The Patient and Family Advisory Council maintains a standing meeting scheduled monthly.

Membership

Membership will be governed by the council based on recommendations by the Board, CEO, Director of Service Improvement, Patient Navigator, & Patient Advocacy. Membership will include eight patient representatives, two Hospital Board members, members of the Executive Team, two employee representatives, one Auxiliary representative and several physicians.

Want to become a member of the PFAC? Click here to apply.

Current PFAC Members
Lucinda Shubrick - Secretary
Michael Elder
Dianna Hawkins
Carol Nelson
Sandra Williams
Kellie Knapp
Brittany Norman


Partnership for Patients

The Partnership for Patients: Better Care, Lower Costs a public-private partnership working to improve the quality, safety and affordability of health care for all Americans. Using as much as $1 billion in new funding provided by the Affordable Care Act and leveraging a number of ongoing programs, the Department of Health and Human Services (HHS) works with a wide variety of public and private partners to achieve the two core goals of this partnership: keeping patients from getting injured or sicker in the health care system and helping patients heal without complication by improving transitions from acute-care hospitals to other care settings, like home or a skilled nursing facility.

Beyond reducing harm caused in hospitals, the Partnership for Patients is an important test of what can occur when the nation acts as one to address a major national health problem. Onslow Memorial Hospital is a proud partner of the Partnership for Patients program. As a partner, we pledge to work to attain the goals of this initiative and commit to building on work already underway to achieve safe, high-quality care by utilizing tools and processes that improve safety for patients.

We pledge to:

  • Make achieving the goals of harm reduction and improved care transitions to reduce readmissions a priority of our Board of Directors, senior leaders, clinicians, and staff
  • Support clinicians and staff working for and with us and engage patients and families in order to make care safer, improve communication, and increase coordination by implementing proven systems and processes
  • Learn from and share with others our experiences with making care safer and more coordinated.

The Partnership for Patients' Hospital Improvement Innovation Networks (HIINs) and its participating hospitals worked to reduce Hospital Acquired Conditions and Hospital Readmissions through the achievement of two goals:

  1. A 20% reduction in all-cause patient harm (to 97 Hospital-Acquired Conditions [HACs]/1,000 discharges) from 2014 interim baseline (of 121 HACs/1,000 patient discharges); and
  2. A 12% reduction in 30-day readmissions as a population-based measure (readmissions per 1,000 people).

We are proud to have made the commitment to join the Partnership for Patients. To learn more, click here.

Information courtesy Partnership for Patients.