Patient Quality of Care

Quality of Care

OMH has an established policy to resolve patient care concerns. Patients may relay their concerns verbally or in writing, whether an inpatient or outpatient. Our providers will attempt to resolve concerns as they occur whenever possible — and when not possible, in a timely manner.

Concerns that cannot be resolved will be referred to others who will assist in the resolution. Other resources include Risk Management, Manager/Director of Department/Unit, Hospital Chief of Staff, Director of Patient Advocacy, Compliance Officer, Privacy Officer, Nursing Supervisor and Administrator on Call. Patients will be provided with written follow-up when indicated, to include the investigative process, results of the investigative process and name of a hospital contact person.

For unresolved issues, patients may address their concerns to the following agencies:

  • Department of Health and Human Services at 1-800-368-1019. Medicare beneficiaries may request a medical peer review regarding quality of care or disagreement with a coverage or discharge decision.
  • North Carolina Division Medical Care Commission at 919-855-3750 or 1-800-624-3004.
  • The Joint Commission at 1-800-994-6610 or at www.jointcommission.org. The Joint Commission conducts unannounced surveys to evaluate organization compliance with nationally established Joint Commission standards.
  • Compliance Hotline at (800) 362-2921. Onslow Memorial Hospital utilizes this hotline to provide an avenue for employees or interested parties to report suspected inappropriate activity involving OMH or its employees or agents. The Hotline is open to callers 24 hours a day, 7 days a week. You may also visit our hotline portal by clicking here or visit the website at: http://hotline.unchealthcare.orgCallers using this line may remain anonymous and all information relayed via the Hotline will be held in confidence to the fullest extent practicable and or allowed by law. No retribution or retaliatory actions may be taken against an employee for reporting suspected violations to the Hotline.